Frequently Asked Questions
5. How do we get our existing patient information to you?
We ask that you provide the most current patient registration information as
you see it along with copies of insurance cards. This gives us the opportunity
to start fresh with your data and have your patients re-registered into our
advanced software program.
6. Where are the insurance payments going?
All insurance payments go directly to your office, your payments are never
handled by us. You then send us copies of the EOBs and checks.
7. How often are my claims processed?
Your claims will be ready for processing within 24 hours of receipt of data.
Obviously, if we need to gather additional information from your practice,
we will contact you for that information, and prepare those claims for
processing at a later time. Complete, organized and accurate information
from your office will expedite our billing and your payments; this is extremely
important.
8. How do I know that my patient's information is secure?
We have a state of the art network that backs up all client data several
times a day. Our staff all sign confidentiality agreements. We do not give
out any information over the phone to anyone but the patient or
responsible party, per HIPAA.
5. How do we get our existing patient information to you?
We ask that you provide the most current patient registration information as
you see it along with copies of insurance cards. This gives us the opportunity
to start fresh with your data and have your patients re-registered into our
advanced software program.
6. Where are the insurance payments going?
All insurance payments go directly to your office, your payments are never
handled by us. You then send us copies of the EOBs and checks.
7. How often are my claims processed?
Your claims will be ready for processing within 24 hours of receipt of data.
Obviously, if we need to gather additional information from your practice,
we will contact you for that information, and prepare those claims for
processing at a later time. Complete, organized and accurate information
from your office will expedite our billing and your payments; this is extremely
important.
8. How do I know that my patient's information is secure?
We have a state of the art network that backs up all client data several
times a day. Our staff all sign confidentiality agreements. We do not give
out any information over the phone to anyone but the patient or
responsible party, per HIPAA.
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Copyright 2009 Promed Solutions, LLC. All rights reserved.
